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Fortune 100 company in Jersey City, NJ has an immediate need for a Service Analyst to facilitate administrative tasks and process and work items
 
Primary Responsibilities:
• Assist team members daily to complete work in order to meet departmental and regulatory standards
• Review data of contract participants for accuracy
• Prepare correspondence to contract participants
• Monitor target response dates and follow-up in a timely manner as needed
• Ensure proper documentation in workflow applications and participant files
• Review forms and supporting documentation for completeness and accuracy
• Transact routine non-financial activity on client accounts with both expediency and accuracy
• Ability to explain basic information in functional area
• Ability to multi task and leverage organizational skills
• Effective decision making based on comprehensive case analysis
• Demonstrate valuable interpersonal skills
• Answer phone inquiries from participants.
 
 
Qualifications:
• Associates, or Bachelors degree preferred, or equivalent years of related experience
• Strong analytical and problem-solving skills
• Accountable, ethical, good decision making ability
• Strong written and verbal communication skills required
• Good computer skills and ability to multitask
 
Training & Development:
Coaching and feedback is provided to help you gain the necessary skills to be successful

Responsibilities

• Define and execute Data Quality Management Strategy & Plan working closely with DX Quality Data Product Owner
• Support Quality Data Product Owner in identifying and profiling data sources; identifying data anomalies and data quality issues
• Collaborate with data stewards and other subject matter experts to analyze critical data elements and underlying business processes
• Analyze the results of the data profile and communicate metrics to stakeholders. Support stakeholders in specifying data quality benchmarks and goals
• Work with the business to design data quality solutions and define technical requirements to remediate data quality issues
• Build reusable data quality rules and dashboards and monitor metrics over time

 
Requirements

• Proven track record of designing and implementing data quality processes and knowledge of leading data quality management practices
• Expert in using Informatica Data Quality (IDQ) Analyst’s profiling and score carding capabilities
• Problem solver and ability to spearhead root-cause-analysis
• Quick to learn new technologies and to adapt to requirement changes
• Proficient in developing mapplets and mappings in Informatica Data Quality (IDQ) Developer
• Technical proficient in programming/coding (e.g. SAS, R, Python)
• Experience with debugging; positive, and negative testing
• Experienced user of SQL (TOAD, SQL Workbench)
• Excellent verbal and written communication skills
• Team-oriented and able to interact with a cross-functional group
• A proactive self-starter with the ability to work independently and remotely (over Skype, Zoom)

 
"Nice to Have"

• Understands data management processes (data governance, data stewardship, master data management, data cataloging, and business rules management)
• Experience with Informatica EDC or equivalent toolset
• Experience with Informatica AXON or equivalent toolset
• Basic understanding of insurance business and products

Role Summary:
This position is responsible for the research and correction of potential misallocations of premiums with unacceptable variances as identified by the department. Applicant must demonstrate proficiencies in consistently managing workload and maintaining minimum productivity levels.

Responsibilities:
• Meets or exceeds all timeliness, productivity and quality standards established for the position.
• Researches information as needed from various resources in resolution of issues or anomalies
• Resolves partially applied payments and unacceptable variances within departmental metrics
• Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally
• Maintains data within internal applications and or tracking tools
• Supports established quality assurance standards
• Demonstrates sensitivity to culturally diverse situations, clients and customers.

Qualifications:
• College Degree in Business or Accounting and/or equivalent work experience
• Basic understanding of Group Insurance products and functional processes and supporting systems
• Strong Verbal/Written Communication skills
• Strong organizational skills, attention to detail, and results oriented
• Ability to work within strict time constraints
• Ability to adapt within a fast-paced environment and to changing scope
• Multi-task oriented
• Ability to work independently with multiple systems
• Basic math skills required
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Access)

Key Responsibilities:

• Provide oversight around new and existing processes, maintaining and improving ITSM process management policies in alignment with the ITIL framework
• Conduct audits of Incidents, Changes, Problem tickets to ensure proper processes were followed
• Develop reports of process performance and compliance and present/deliver to various levels of management
• Document requirements as needed for process improvement initiatives and/or application enhancements
• Participate in recurring and adhoc ITSM meetings (Change Advisory Board, Problem Advisory Board, Major Incident Reviews)
• Provide guidance and training to support adoption of key ITSM processes (Incident, Problem, Change, etc)
• Maintenance of existing and creation of new documentation pertaining to ITSM processes and guidelines
• Plan and/or lead specific projects or initiatives related to ITSM processes
• Identify process efficiencies and improvements for existing processes or tool improvements to support the process
• Ability to work under pressure and be highly pro-active in prioritizing issues and driving continuous improvement across the organization
• Support other duties assigned by manager

Qualifications:

• Bachelor’s degree preferred
• 5+ years minimum of experience in service management, service delivery, and/or process management
• Excellent communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and communicate to all levels of management
• Knowledge of best practice methodologies and techniques to improve business and technical operations
• In-depth experience using Microsoft PowerPoint, Word, Visio and Excel
• Experience with service management applications/platforms (esp. ServiceNow)
• ITIL Foundations certificate required

Fotune 100 company has an immedaite need for a Jr. Project Manager who will be responsible for creating and maintaining project plans for the purpose of tracking tasks and priorities for post close activities of an acquisition.

The ideal candidate will be adept at working across a variety of digital platforms and marketing disciplines. This candidate will also be responsible for managing the content library, email distribution and managing the approval processes for all content and communications.

Key responsibilities:

Digital Marketing
• Support the setup, scheduling and distribution of communications delivered via Eloqua
• Manage the overall operations of our CRM and marketing automation systems
• Perform day-to-day email marketing activities including, but not limited to, email campaign set-up, quality assurance, scheduling, testing, tagging and deployment of one-time, recurring, triggered and dynamic content-driven campaigns
• Perform website updates and maintenance

Content Management (print and digital)
• Provide support for the development of new internal and client-facing content
• Establish and maintain processes and best practices for managing collateral inventory and digital library
• Handle all tasks associated with content library maintenance including content expiration reporting, working with agencies to implement content changes, acquiring Compliance approvals and content publishing

Marketing Operations
• Manage relationship with print vendors to ensure that collateral inventory levels are adequately maintained and replenished when required
• Report: Create monthly and ad hoc metrics reports and marketing KPI dashboards to track campaign effectiveness, email engagement, content usage, website interactions, etc.
• Handle other projects and tasks as assigned

Requirements
• BA/BS required, with at least three years of related work experience, preferably within financial services
• Excellent project management skills, detail and results-oriented individual with the ability to manage multiple projects simultaneously with tight deadlines
• Proven experience working with Eloqua preferred, with 3+ years of hands-on experience in building and executing email campaigns
• Strong attention to detail and ability to manage multiple tasks
• Strong communications skills

This role will be a member of the Corporate Expense Analytics team. Position will perform analysis of expense spends against budgets and forecasts. The individual will be responsible for expense analysis and management reporting around select corporate budgets, and face off with corporate budget owners.

• Review deliverables from the offshore team and supply feedback as needed
• Responsible for interacting with departmental contacts and building out budget/forecasts, providing monthly Actual vs. Budget analysis, and responding to budget and ad-hoc questions as needed
• Act as the budget liaison to corporate departments by providing guidance and governance around departmental expenses
• Develop monthly expense presentations with commentary to present to budget owners
• Respond to ad hoc requests from business partners regarding detailed expense analysis to understand trends, allocation drivers. Develop Expense query’s through SAP and the Budget application
• Facilitates monthly close: Oversee, review and approve monthly journal entries
• Assist in headcount and labor analysis
• Become super user of Anaplan Budget Tool and provide training support to budget coordinators

• 2 years of experience with Expense/Budgeting/Forecasting
• Bachelor's degree in Finance, Accounting, or similar
• Experience with enterprise-based ledger and budgeting systems (SAP, Hyperion, Oracle, Anaplan, etc.)
• Advanced knowledge of Excel (pivot tables, v-lookups, etc.) and PowerPoint required; Tableau or other data analytics tools is preferred; Anaplan
• Ability to collaborate and build business partnering relationships
• Strong communication skills; Ability to communicate with offshore resources to ensure performance meets expectations, as well as mid to senior level leadership
• Strong attention to detail
• Ability to multi task
• Is action-oriented and self-directed. A self-starter with a keen sense of ownership and commitment to the work, and a passion to deliver results