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Objectives / Deliverables
-Oversee the process and planning, timelines, deliverables for a project. Highlight and call out dependencies, risk, across projects and deliverables.
-Work directly with agent development lead, instructional designers and workstream leads to ensure the development of e-learning programs and deployment or curriculum.
-Update and manage the project timeline and deliverables, create a learning and development program oversight setup for training development, and support reporting and executive communication (e.g., decks) with Steering Committee members and senior leadership

-Ability to understand and grasp new information quickly
-Strong communication skills including experience in developing a “story like” flow type presentations to communicate our vision
-Collaborative work style and leadership presence with ability to effectively interact and earn trust of peers, senior management
-Project management skills including proven ability to juggle multiple workstreams at the same time
-Small group facilitation skills and experience
-Consulting background and experience desired

Location: Position will be remote initially due to work at home mandate. Once lifted the resource will be expected to commute to NYC area 2-3 days a week,

Job Function:
●       The ServiceNow Developer / Administrator will be a member of the Service Management Office and drive cross-functional technology for delivering projects on the ServiceNow SaaS platform to meet critical technology and business requirements.
●       This is a specialized job function that focuses on the configuration, development, and maintenance of ServiceNow. 

Key Duties and Responsibilities:
●       The Primary function is to deliver functionality and maintain the ServiceNow platform.
●       A firm grasp of ITSM processes (Incident Management, Change Management, Problem Management, Configuration Management, and Asset Management)
●       Aid with requirements gathering and apply best practices to development.
●       Assist and oversee production releases while partnering with internal teams to ensure stakeholders are involved with testing and verification.
●       Review and identify performance and security issues or concerns.
●       Ensure alignment to company standards.
●       Follow the enterprise change management process to deploy fully tested and documented solutions to a production environment.
●       Investigate and advise on new features released by ServiceNow and what impact it could have to current processes.
●       Drive automation to replace manual operations
●       Collaborate with Enterprise Architects and Solution Engineers to deliver projects
●       Train development teams and new users on services and capabilities
●       Provide tier 2 and 3 production operational support
●       Potential for off-hours incident response
●       Actively engage with peer technical teams to ensure alignment of business goals
●       Willingness to learn new and emerging technologies and implement in a short time
●       Ability to multi-task and manage tasks with varying priorities
●       Self-motivated, innovative and able to work across diverse technical and non-technical teams.
●       Must be self-directed and willing to learn new tools and services to stay up-to-date with our evolving platform
●       Ability to communicate to non-technical and technical resources

Required Qualifications:

•       5+ years ServiceNow development and administration in an enterprise environment.
•       Ability to configure, develop, and implement functionality within ServiceNow.
•       ServiceNow System Administrator Certification
•       Demonstrable Service Catalog, Service Portal and Configuration Management experience
•       Ability to relate to software engineering challenges and practices

Preferred Education/Experience

●       Education: BS degree in Computer Science or Engineering or equivalent on the job, hands on experience.
●       5+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, discovery.
●       2+ years with Cloud (IaaS, PaaS, SaaS) services and platforms other than ServiceNow.
●       Experience delivering automated solutions and implementation of highly scalable, highly available services.
●       Other ServiceNow certifications such as App Developer.

Job Description:
 
Focus on application release readiness (not infrastructure)-experience directly interfacing with the business/end users. As part of continuous improvement and maturing Group IT’s Production Operation Readiness function, the individual will have opportunity to participate in practice building, help define processes and artifacts
 
Qualifications

• 7-8 years release management or production readiness within a diverse and complex IT landscape consisting of web based apps, mainframe apps, windows and UNIX platforms
• Excellent presentation and communication skills
• Sound business and technical acumen
• Enthusiastic advocate for change
• Ability to navigate a highly matrix organization effectively
• Demonstrates strong ability to be effective in negotiation and influential leadership
• Focused and versatile team player that is comfortable under pressure
• Ability to communicate at all levels with clarity and precision both written and verbally
• Excellent problem-solving and critical-thinking skills
• Demonstrated experience working on large integrated programs
• Able to shape/change processes
• Results-oriented, diligent and works with a sense of urgency
• Assertive, responsible for his/her own work (self-directed), has a strong affinity for defining deliverables, and willing to commit to deadlines
• Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus.

Responsibilities

• Responsible for evaluating initiatives to determine appropriate Release Readiness aspects required based on the nature of initiative to prepare Business, IT, and external entities be prepared of the change or new capability being rolled out
• Responsible for partnering with Program Leads, Project Managers, Business Analysts and Software Technical Leads to understand the capabilities, benefits, expected business process change, and software capabilities being rolled out to help define operational model or updates to existing operational model
• Responsible for working with Group IT’s Production Services and Software Maintenance teams to identify the required artifacts including job aids for effective monitoring, assessing, troubleshoot and maintenance of software systems in production
• Responsible for developing a support manual that can be used as a guidelines for Quickly identifying the software and infrastructure components involved in the flow for each functionality, troubleshooting issues, engagement approach for various teams and their SLA’s
• Responsible for working with Software Technical Leads, Solution Architects, and Solution Subject Matters to identify opportunities to improve operational and supportability model as part of continuous improvement and maturing Group’s Production Operation function
• Responsible for planning, resourcing, and facilitating demonstration of capabilities and software as well as ensuring proper knowledge transfer of new software and operational model to Group IT’s Production Services and Software Maintenance teams
• Responsible for partnering with Production Services to monitor the stability and performance of production environment after major releases and provides insight to future releases for any improvement opportunities
• Partner with Business team to identify the training and communication needs and tracks them to the closure
• Monitors post production operations to refine and improve the Release Readiness processes
• Facilitates project gating process and tracks completion of all required deliverables for Release Readiness
• Responsible for developing and managing the Release Readiness activities in Agile SAFe tools (preferably CA Rally)

Job Responsibilities:
Collaboration Engineer will be responsible for designing, implementing, maintaining and supporting audio/video conferencing components for collaboration platforms including O365 services (Skype, Teams), WebEx, Zoom and Polycom.  The candidate will coordinate and lead video conferencing infrastructure installations,  conferencing production changes, report/document platform issues, ensure knowledge transfer occurs between engineering and operations staff, and identify opportunities to enhance/optimize/improve overall service to the clients.  The applicant must have a solid technical infrastructure experience, strong project management acumen and excellent vendor management skills, in addition to a superior service-oriented approach to infrastructure operations.  The applicant is responsible for operational and service management processes to ensure that quality, efficiency and agility goals are achieved.
 
The applicant must have experience with designing, implementing, maintaining and supporting collaboration components in Office 365, Zoom, Polycom, WebEx and associated infrastructure, including all related applications, servers and services. The applicant will need to maintain a high level of ownership and investment in tasks associated with both new and ongoing collaboration-based needs within the IT environment. Incumbents must be able to lead efforts in troubleshooting, remediating and optimizing collaboration-based issues, while also working with engineering requirements and providing strategic recommendations to management.
 
The candidate will employ excellent written and verbal communication skills and an ability to work closely with other engineers and administrators in order to ensure smooth transitions and tight coordination amongst users and stakeholders.
 
 
Required Skills:

• 8+ years of training experience in an enterprise collaboration environment with end-user application support experience
• Working knowledge of integrating Office 365, Exchange, Skype, Teams, Zoom, WebEx, and Polycom
• Experience with design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
• Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks
• 2+ years of developing information system design, governance, process, procedure documentation
• Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
• Can convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, authoritative, and actionable for the business; actively listens to peers’ input.
• Strong analytical and problem-solving skills; acts decisively and swiftly, identifies problems and drives towards solutions.
• Must be able to collaborate effectively with other senior architects, support personnel and SN Managers within the organization

 
Desired Skill

• Broad knowledge of other Microsoft systems infrastructure products
• Must have excellent Customer Service skills
• Proficient experience with modern authentication remediation with inclusion of multiple modern browsers, Microsoft Office 365 ProPlus, client profile migration, and mailbox migration experience.
• Understanding of legacy authentication scenarios preferred
• Experience providing user guidance, documentation, and consultation
• Excellent written, oral, interpersonal, and presentational skills
• Excellent analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment

Fortune 100 company in Philadelphia, PA has multiple openings for Sr. Data Analysts. These resources will be tasked with supporting Group Insurance division's Cloud Data Architecture Practice. Responsibilities include:

• Analyze the data from a particular business domain and define how best to organize it in support of Group's cloud data architecture runway
• Work with lead Data Architect to complete various Data Models for business domains
• Work with stakeholders to understand the business domain's functional and data requirements
• Work with stakeholders to identify use cases for data consumption (reporting, integrations, etc..)
• Oversee and describe the conversion of data into insights that will lead to informed business decisions
• Support Data Architecture by rationalizing redundant data and developing the approach building out the Group cloud data-warehouse and analytics platforms
• Support broader architecture teams in defining a business domain's master data management approach
• Define and document the Data Lineage for a business domain

 
Qualifications:

• 7+ years of experience working in the Data or Systems Analysis field
• Experience with Erwin Data Modeler
• Strong SQL skills and knowledge of various database types and technologies
• Familiarity with relevant data-related AWS services (S3, Athena, Redshift, Glue, etc..)
• Knowledge and Experience working in a Scaled Agile Framework
• Excellent collaboration and teamwork skills
• Excellent written/verbal communications

• 1 -2 years of sales experience
• Ability to analyze job descriptions and candidate profiles to determine target profile needs and appropriate match
• Ability to manage high volume of hard-to-fill requisitions in a fast-paced environment
• Strong negotiation, organizational, communication and time management skills
• Computer proficiency in MS Office

• Manage full-cycle recruiting for multiple, complex searches, while working closely with the Lead Recruiter/Account Manager to deliver top talent to the client
• Post jobs and maintain job postings on professional job sites and external web sources.
• Facilitate the recruitment process from beginning to end; including recruit/source, interview, selection and on boarding of new hires
• Enters and tracks assignment and/or candidate data in ATS
• Conduct in-depth candidate screenings and assess potential technical candidates for level of interest, qualifications, and compensation
• Ensure "best practice" recruitment guidelines are administered throughout recruitment process

• Bachelor’s degree preferred
• Minimum of 1+ years of recruiting experience within the IT/Finance & Technology industries
• Ability to analyze job descriptions and candidate profiles to determine target profile needs and appropriate match
• Knowledge and experience working with recruiting tools and applicant tracking systems
• Expertise in advanced Boolean and/or Semantic searching
• Ability to manage high volume of hard-to-fill requisitions in a fast-paced environment
• Strong negotiation, organizational, communication and time management skills
• Computer proficiency in MS Office

• Medical, vision, and dental
• PTO & paid holidays
• Flexible spending account
• 401(k) retirement plan

PM/BA Core Banking Conversion
Our Client is seeking a Senior Project Manager to project manage a major commercial bank application implementation including integration and conversion from end to end. Must have previous experience project managing large commercial bank projects. 
Primary Responsibilities:
Lead planning and implementation of strategic projects, coordinating with the business, Information Technology, Vendor and various operations teams as necessary to insure a complete and successful transition from old to new product suites.

• Manage the overall project, and ensuring that the project is delivered on time, within budget and to the expectations of project sponsors and stakeholders.
• Create and maintain detailed project schedule/plan including tasks, resources and percentage completion.
• Use Banks change control process to ensure only necessary changes are introduced, and with appropriate approvals.
• Coordinate with executive sponsors and business stakeholders responsible for the project as required.
• Prepare all project documentation including business requirements document, project charter, project plans, progress reports, project budget, change control documentation, traceability Matrix and other documents to comply with the Bank s System Development Life Cycle (SDLC) and overall management processes.
• Identify project risks and work with senior team to identify and implement mitigating strategies as required.
• Prepare for and run working group meetings as required.
• Prepare reports for weekly project status meetings and periodic steering committee meetings.
• Prepare senior management project reports in power point monthly

 
Candidate Qualifications: 

• 10 years in banking and financial services, with a focus on IT and operations project management.
• Project management experience with any of the following functionality: Customer, conversions, deposits, Teller/Branch, Data Warehouse, cold storage, imaging, accounting, regulatory reporting, tax reporting, general ledger, Digital channels
• 5 years managing complex projects, and experience specifically with commercial Banking solutions ie. Jack Henry Silver Lake
• 5-year experience PM managing Conversions and integration of banking applications
• Strong experience in creating complex project plans
• Strong experience managing third party vendor relationship with Banking Vendor
• Experience in developing reports for weekly, monthly project status meeting and periodic steering committee meetings.
• Experience leading meetings of employees at all levels, including project status and steering committee meetings.
• PMP certification 
• Experience with Banking solutions and applications integrated with banking solutions such as Brach/Teller, transaction processing, loan, Cash Management, data warehouse, cold storage and imaging solution.
• Broad commercial and private banking experience.
• Experience with technical project components such as system integration, data conversion/migrations, file transfer and decommissioning solutions.

Additional Skills:
 

• Professional with knowledge of, and experience with, project management best practices
• Outstanding organizational and leadership skills, with an ability to drive issues to consensus, while incenting a positive collaborative environment
• Good analytical skills
• Ability to build strong relationships and influence project participants at all levels
• Ability to work effectively under pressure and to tight deadlines
• Willingness to take project ownership and accountability
• Strong working knowledge of MS Powerpoint and MS Excel
• Able to use Microsoft Project, and other Microsoft Office programs

                   Knowledge of Service now and JIRA
 

Fortune 100 company in Cleveland, OH has an immediate need for a Service Analyst. This resource would be responsible for establishing technical knowledge around our processes and work items.

Training & Development: Service Analysts undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Responsible for creating and maintaining project plans for the purpose of tracking tasks and priorities on major projects in order to accomplish goals and objectives on time and on budget. Must be able to identify risks and effectively and proactively communicate status to the business and to project teams and stakeholders. Should be an effective communicator and be able to chair project status meetings, deliver presentations and or reporting on project status and delivery. May have significant experience and knowledge of a specific business or technology related to the projects managed. Requires a Bachelors degree in Computer Science or related field and 10+ years of relevant experience

Primary Responsibilities
• Lead and manage the requirements, user acceptance testing and implementation of medium to large scale cross functional projects following the prescribed Technology Delivery Lifecycle (TDLC)
• Leads all project phases, coordinating with business partners, vendors, and other relevant areas of IT.
• Interfaces with stakeholders and management to manage delivery expectations, provide status updates on project and discuss concerns. Is accountable for ensuring resolution of concerns/issues.
• Actively manages the execution of the project, including assigning tasks to staff, managing scope and ensuring the quality of deliverables.
• Proactively leads and executes project risk management and mitigation ensuring that material variations are proactively communicated to stakeholders.
• Integrates the work of large teams and multiple vendors to deliver project success.

Qualifications:
• Experience in Insurance Financial Services a must. Experience in managing projects that support Annuities, strongly preferred.
• Experience and understanding of Waterfall and Agile project management philosophies
• Leadership and Relationship Management skills are needed for the overall day-to-day management of projects to ensure that project objectives are achieved within time/cost/quality constraints
• For this position, the person will be working with strong personalities. If a tough decision is needed, the PM must bring the right people together, be clear on the needed outcomes, and have the soft skills and EQ to lead the team to a resolution.
• Excellent written and oral communications skills, organizational skills, the ability to work within all levels of the organization, and the ability to meet deadlines and work under pressure while providing a positive image
• Strong organization and problem-solving skills including the ability to respond to changing needs and shifting priorities
• Bachelor’s degree
• PMP certification or related work experience a must; Agile/Scrum certifications a plus
• Solid understanding of Annuity products and concepts
• Excellent PC skills in MS Office including MS Project

Job Description:
The Operations Specialist will be charged with providing operational support and a superior service experience to Investment Advisor Representatives and their clients. As a member of our Wealth Management division, the Operations Specialist will have the opportunity to work closely with both internal and external business partners. This broad level of exposure will allow the individual to quickly learn the managed account business. The skill sets and experiences attained through this role will be invaluable throughout the individual's career.
 
Major Responsibilities:

• Review and process managed account applications and service requests
• Proactively respond to inquiries from Investment Advisors
• Assist the Internal Consultant and Portfolio Specialist Teams with new cases by providing operational expertise
• Work with business partners to ensure that technology workflows are operating correctly and efficiently
• Identify and resolve operational and compliance issues that may arise during daily activities
• Learn and maintain a strong working knowledge of multiple systems, products and services and provide overflow assistance for processing areas
• Handle incoming calls on all product types (stocks, bonds, mutual funds)
• Proactively identify process improvements and work Manager to implement the solutions in an effort to build efficiencies and increase productivity

 
Qualifications:

• Bachelor Degree
• 0-2 years of relevant experience
• Knowledge of the managed account industry
• Proficiency with Microsoft Office
• Strong customer service skills and comfort with inbound/outbound calls
• Schedule flexibility and strong work ethic.
• Series 7 is a plus

 
Technical Expertise: Work closely with internal and external business partners to ensure adherence to SLA's and regulatory standards.
Leadership: Proactively reviews and processes new managed account applications and service requests.
Problem Solving: Ability to troubleshoot and resolve operational challenges (cashiering issues, system problems, etc.).
Decision Making/ Nature of Impact: Constantly seeks opportunities to improve existing processes in an effort to build a scalable and impactful service model.
Communication Requirements: Ability to explain complex operational situations to advisors, clients, and internal business partners

The Cloud Solutions Engineer will provide input to the Cloud Center of Excellence for a cross-functional technology team in delivering solutions for development and deployment of a hybrid cloud infrastructure platform to meet critical technology and business requirements. This position is responsible for delivering on strategies and designing solutions that will align the use of cloud services and technologies to the published cloud roadmap. Solution Design, Delivery and Support turning business needs into technology solutions. It encompasses many of the functions, such as project management, gathering business requirements, design, development, implementing into production, and support and maintenance.

Key Duties and Responsibilities:

Fortune 100 company looking for a creative instructional designer for our Management training curriculum who has experience writing and editing content for various learning solutions such as: video scripts, case studies, role plays, virtual classrooms, online content, assessments, and instructor-led training. The candidate should be able to work independently with subject matter experts, , write design documents, create written drafts of storyboards, develop interactive learning activities and review and edit production proofs from course concept and design to completion. This is a full-time contractor position for 6-12 months Five days a week.

Key Qualifications & Requirements