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Role is remote but need someone local to CT, or PA only as candidate might be asked to attend training.

Handle high volume of external inbound customer and sales agent inquiries. Communicates product features and benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain basic information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements.
Answers telephone calls coming into the Tax Hotline. Receives requests by telephone regarding W2 Form information, Reports or insurance claims/policies. Documents caller information in the Call Tracking system. Responds to inquiries from policy holders or others for information and assistance. Performs research to respond to inquiries. Electronically Mails or USPS Mails W2 Forms, Reports, and supporting documentation to requestor. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues.

Program Manager
10 years plus experience  in depth knowledge of system implementations / conversions (Fiserv)  

• Leading data conversion
• Complete backend conversion into Fiserv
• Familiar with mapping, reporting 
• Complete data conversion of the backend, Credit Card systems to Fiserv
• “Data has to come back to them as if it was native” normalization of the data
• Backend/ conversion/ Fiserv
• Resource to start asap
• Midwest / East Coast time shuffle 
• Take charge, assertive, facilitator 
• Excellent communicator
• Must have successful management of both on shore/ off shore teams
• 10 years’ experience
• Contract role 6 months
• No Third Parties/ layers direct candidates only
• REMOTE

Resumes to: gfirth@dtgconsulting.com & cavagliano@dtgconsulting.com

8 to 12 months or longer, with possible right to hire (not guaranteed)
Work Location: Remote only until we return to work at our NYC Headquarters. Once we return to the office, it will be a Hybrid - 3 days in office and 2 remote days. Return date is not yet confirmed.
Project Manager Consultant within the Insurance & Agency Group

• The Strategic Capabilities Project Management Office (PMO) is seeking a Project Manager Consultant with Agile and Waterfall experience to support multiple workstreams for a transformational underwriting program.
• This position supports Capabilities Project Management Office (PMO) and will play a key role in driving projects from initiation through completion. This role resides in a business PMO.
• The successful Project Manager will lead project facilitation work using Waterfall, and Agile/Scrum project management methods and tools in support of key project deliverables. The position reports into the Strategic Capabilities PMO Manager and is based in the New York City corporate headquarters.

Key responsibilities include:
• Responsible for coordinating the delivery of multiple strategic initiatives using SDLC (Waterfall) and Agile/Scrum methodologies.
• Responsible for providing project management facilitation by partnering with cross-functional teams to ensure all deliverables are produced on time and with quality results.
• Oversees the day-to-day activities for proper project tracking and reporting of all deliverables.
• Manages and collaborates with the project core teams and key stakeholders in detecting and documenting possible risks and issues; all changes to scope and/or schedule; mitigates/escalates as needed to resolve and achieve commitments from all key stakeholders.
• Ensures project status is proactively communicated to all key stakeholders via daily stand-ups, project team meetings, project meeting summaries and weekly project status reports that reflect the status of assigned projects and ensures project information is regularly shared, reviewed and discussed with all project core team members and key stakeholders.
• Ability to understand, synthesize and coordinate the moving parts of multiple workstreams and their interdependencies.
• Defines and manages time, quality, risks, and quality parameters for project.
• Establishes timelines, milestones, helps define implementation dates, and ensures commitments of deliverables with project core teams.
• Ability to determine when to escalate risks and issues where appropriate within a project; makes suggestions and recommendations.
• Supports and manages ad hoc project requests as required.
• Analyzes project impediments and supports and communicates designs and approaches to implement solutions.
• Manages and organizes project documentation on SharePoint site.
• Keeps track of lessons learned and implements solutions for improvement; shares lessons learned with future projects.
• Partners closely with the business project lead and Technology Project Manager facilitating close coordination throughout the project lifecycle.
• Works with the key stakeholders assigned to the project to ensure the right work is being done at the right time, and that the work is ready for the team(s).

Essential Requirements and Experience:
Functional Knowledge
o Bachelor’s degree required.
o Project Management professional (PMP) certification preferred.
o Certified Scrum Master (CSM) certification preferred.
o 3 to 5 years of relevant experience in Project Management within the Insurance/Finance Industry preferred.
o Demonstrated analytical skills, independent thinking and ability to exercise prudent judgment.

Technical Expertise
o Demonstrated expertise in Project Management knowledge and competencies.
o Skilled in project software: SharePoint, MS Project, MS Office, Lotus and Visio.
o Knowledge of Agile tools such as JIRA preferred.
o Knowledge of Scaled Agile Frameworks (SAFe) is a plus.
o Basic understanding of products sold and underwriting processes within the life insurance industry to interpret business requirements and goals.
o Ability to build reports with appropriate details for varying audiences.

Leadership
o Assist self-organizing, self-managing teams to achieve its goals by demonstrating knowledge of the Agile process.
o Ability to enable self-organizing/managing teams to achieve its goals by modeling the Agile process and implementing and supporting lean Agile principles and practices.
o Ability to build strong working relationships and work effectively both independently, and as a collaborative team player.
o Ability to hit the ground running and quickly begin contributing to the projects/workstreams’ delivery.
o Ability to understand the corporate and business area culture/dynamics and pro-actively/quickly adapt to them.
o Demonstrated ability to work well across organizations and with cross-functional teams.
o Displays passion for project management work and has ability to engage and energize others.
o Negotiation, organization and project management skills are required as there will be multiple project assignments to balance at any given time.

• Communicates, persuades and negotiates with others, to build consensus across the teams.
• Strong interpersonal and communication skills (verbal and written) as position will engage with management, key stakeholders and business partners.
• Ability to lead project teams in a results-oriented manner.
• Skilled in communicating clearly and concisely and at the right level of detail for the intended audience.
• Prepares communications regarding project direction, decisions, issues, risks, and status for management.

This job can be worked remotely.  We will update salary range.
 
We’re looking for an iOS Software Engineer to join our cloud team as an integral team player building, creating and shaping the cloud platforms that are used throughout the world. As a Software Engineer you will be involved in research, design, test, implement, and maintain iOS applications to meet client needs. Use Objective-C/Swift languages and various iOS development tools, work in teams with other IT professionals, or alone as an individual contributor. In this position you are expected to work with Business Analysts, Subject Matter Experts, and other project stakeholders to implement application software based on varying levels of written requirements, defined architecture and verbal input. Implementation includes design, coding, unit testing, delivery, bug fixes and source code management.
 
How you will help:
 

• Play a part in all phases of mobile app development from initial concepts, through design, development, testing and deployment
• Responsible for development and support of native iOS applications
• Develop and take part in the architecture of iOS applications across multiple releases (Objective-C, Swift).
• Work within SCRUM agile process with other stakeholders (Product Owners, Architects, UX designers, Quality Engineers) as well as across organization to balance creative objectives with business needs and technical requirements
• Lead best practices by producing high quality, documented and testable code

 
Who we have in mind:
 

• 5+ years of successful experience as a developer for native iOS applications.
• High-level programing skills in Objective C, SWIFT and experiance in test driven environment writing unit tests Solid understanding of the full mobile development life cycle.
• Experience in utilizing multi-threading technologies to create highly responsive data intensive applications
• Extensive knowledge of CoreData frameworks
• Experience with App store deployment
• Good knowledge of other iOS frameworks, especially for handling Contacts and Media
• Good knowledge with web service architecture, protocols, security and data formats (Ex. REST, OAuth, JSON, etc.) and implementation patterns on iOS platform including both Apple and 3rd party tools/frameworks
• Deep understanding of ARC memory management practices, especially when using blocks
• Experience creating/maintaining unit tests including mock objects and unit tests for asynchronous code (test expectations)
• Strong understanding of OS UI guidelines.
• Strong handle of xCode profiling tools
• Experience working with SCRUM and/or Agile development environments
• Excellent conceptual, analytical and problem-solving abilities

 
It would be great if you had:
 

• Experience or knowledge with ReactNative
• Experience or knowledge with C++
• BS in Computer Science or related field or Master’s Degree .
• Experience working in SAFe Agile cross-functional teams

 
What we offer:
 

• Competitive Salary + Bonus
• Flex Time PTO
• Healthcare
• 401K
• Vision
• Dental

 

Job Summary
 
This position is stationed in New York City supporting the bank’s Infrastructure function. As a member of the bank’s infrastructure group, this role is an integral part of all aspects within the asset management of the bank’s Infrastructure
 
Job Description
The Asset Management Specialist is responsible for the daily and long-term strategic management of software and technology-related hardware within the IT organization. This includes planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts and to mitigate risk to the technology environment. It also includes monitoring deployed assets to ensure that only authorized assets are deployed. The individual will assist in forming procurement strategies to optimize technology spend across the organization. The IT Asset Management Specialist will also develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles.
 
KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS

• Manage IT asset inventory utilizing best practice software asset management (SAM), Hardware asset management (HAM) and IT asset disposition (ITAD) processes and tools across the full range of digital technology assets.
• Maintains automated IT asset inventory capability.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
• Maintains the CMDB.
• Gather and analyze data to track lifecycle, maintenance and decommissioning of IT assets.
• Tracks license utilization; performs license audits; respond to license validation requests; track remedial actions.
• Coordinate the procurement function of IT assets.
• Coordinating communications to end users

 
MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

• Bachelor's degree and 8 years of related work experience
• Understanding of Vendor Management, Procurement, Asset Lifecycles, and License Management.
• Experience in tracking Asset and License information via an Asset Management tool / CMDB.
• Methodical approach with attention to detail.
• Certified IT Asset Manager (CITAM), ITIL v3 certified, or COBIT 5 Foundation certification a plus.
• Experience with establishing, implementing, and maintaining the ServiceNow Discovery module, Integration Hub, import sets, and any other discovery/integrations solutions to populate the CMDB.
• Experience with using multiple discovery sources to populate the CMDB and use of Multisource CMDB features.
• Experience with identification, reconciliation, and data refresh rules as well as the Identification and Reconciliation Engine (IRE).
• Experience with creating relationships and service mappings including connections, configuration, and dependencies for assets and/or CIs.
• Experience with managing and maintaining a healthy CMDB through completeness, compliance, and correctness metrics.
• Reviewing and publishing configuration management reporting
• Strong communication skills, written and verbal.
• Ability to execute procedures and follow established policy and procedure.
• Must have outstanding communication and documentation skills
• Must be able to learn various technology quickly and work in a fast paced environment

JOB OVERVIEW:
This position is responsible for the product management of our customer loyalty/rewards program.  This position will develop and manage the product roadmap and guide enhancements to the platform.  This will be done by analyzing customer engagement and purchasing behavior, conducting competitive assessments, and maintaining a relentless focus on customer needs.  The Loyalty/Rewards Product Manager will be responsible for defining and prioritizing requirements across business units and countries and partnering with local business leaders in North America and Europe to ensure their requirements are met while maintaining the standardization of a best-in-class user experience.  The Manager will advance the goals of the loyalty program to increase customer engagement and retention, and support the continuous evolution of the program to enhance the customer experience.
 
KEY RESPONSIBILITIES: 

• Refine and advance the vision and strategy for the customer loyalty/rewards program
• Work in partnership with the Loyalty/Rewards Marketing Manager and Program Administrator
• Define, prioritize and manage the medium-term and long-term product roadmap, including the addition of features, capabilities and benefits, as well as new entities and countries
• Ensure roadmap is consistent with business strategy and reinforces program value proposition, key benefits, promotions and incentives, and delivers a seamless customer experience
• Identify, evaluate and prioritize product enhancements; anticipate product needs that enhance our customer engagement
• Advocate for program adoption and growth with stakeholders
• Work collaboratively with IT, Marketing, Sales, and Creative resources to drive product development, ensuring that requirements of customers and key stakeholders are represented; Partner to develop user stories, prioritize development activities, conduct customer research and user acceptance testing 
• Serve as a subject-matter expert and support questions from internal teams related to the current product and future development
• Leverage performance data and conduct competitive assessments to inform product development roadmap
• Develop business requirement documents and ensure on-time execution of key development milestones
• Modify existing process and/or develop new processes to support platform expansion and experience
• Present product strategy and roadmap to senior leadership, as necessary
• Partner and collaborate with local business leaders, sometimes influencing without authority, across business units and countries to define requirements
• Gain conceptual understanding of current systems and coordinate who own/lead back-end processes to ensure alignment and accurate data flows
• Keep up to date on latest loyalty/rewards platforms/digital technologies
• Participate in special projects and other duties, as required

 
 
 
SKILLS & COMPETENCIES: 

• 8+ years of increasing responsibility and complexity in terms of any applicable professional experience.
• Excellent understanding of industry practices
• Strong proficiency with tools, systems, and procedures
• Excellent planning/organizational skills and techniques
• Excellent independent decision making, analysis, and problem-solving skills
• Outstanding verbal and written communication skills
• Excellent presentation and public speaking skills
• Excellent interpersonal skills
• Excellent conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company
• Good negotiating skills
• Resolve complex issues in effective ways
• Project management, consultative skills, and ability to manage a budget
• Specialist in multiple technical and/or business skills
• Ability to cultivate and develop lasting internal and external customer relations
• Experience developing or managing customer loyalty programs
• Experience with designing business requirements for product development
• Strong project management skills, with attention to detail and an ability to effectively prioritize and manage multiple projects
• Knowledge of UI/UX best practices – Experience working with UI/UX designers
• Strong analytical, communication, organizational, and verbal skills. Strong attention to detail.
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word. Prior experience with Salesforce CRM and Marketo, a plus. Working knowledge of JD Edwards and Siebel ordering systems is a plus.